Every session will provide a list of the Big Ideas that you can take away from the audio or video content. This is not an exhaustive list of ideas, so remember to take your own notes!
Redundancy is back-up.
Redundancy: two is one, and one is none. If you have two items, and one breaks, you’ll have one. If you have one item, and one breaks, you have none.
You need to have redundancy in your business in all areas, whether tools or people.
Most contractors are not unreliable, but they have unreliable people, vehicles, and equipment.
We are in the business of making promises, and it’s really hard to make promises when we don’t have back-up.
When you don’t have redundancy of roles and people in your company, you have a tendency to pay individuals more, and to bend to individual whims and demands.
Simplicity in your company’s offerings can provide cross-training opportunities for all employees which enables more redundancy.
Businesses that stand for something are businesses that offer consistent experiences to customers. Redundancies enable companies to provide consistent experiences.